Support // Warranty

Warranty

UUO parts are built to OEM-Plus standards. If a part's structure or welds fail because of a manufacturing defect, we'll repair or replace it.

Covered

Structure + welds

Failures of the product's structure or welds caused by manufacturing defects.

Who

Original purchaser

The warranty applies to the original purchaser only. Customer names are kept on file for reference.

Process

RMA required

Every return needs a Return Merchandise Authorization (RMA) number and UUO preapproval. Packages without one are returned at the sender's expense.

Not covered

Labor + finishes

Installation labor, paint, powder coat and other finishes, shipping, insurance, import fees, duties and taxes. Modified products are not covered.

How to make a claim // 3 steps

  1. Contact us

    Reach UUO's Customer Service and Support team through the contact page with your order number and photos of the failure.

  2. Get an RMA

    We review the claim and, once approved, send your RMA number and return instructions.

  3. Ship + inspect

    Ship the part back with the RMA number. After inspection, UUO repairs or replaces it at UUO's discretion.

Full warranty terms

Unofficial Use Only's Warranty and Replacement Information

If any part of the structure or any welds on the product fail due to manufacture defects, please contact UUO's Customer Service and Support (CSS) Team. All returns to UUO require Return Merchandise Authorization (RMA) number and must be preapproved by UUO. Any package without an RMA number will be returned to sender, at sender's expense. Upon our receipt of the damaged product at UUO, it will be replaced/repaired at UUO's sole discretion.

The warranty is only applicable for the original purchaser of the product; all names of customers are held in a UUO database for reference. All returns will be checked and any modifications made to any of these products will void the warranty. Installation labor, paint, powder-coat, or any other finishes are not covered by warranty. We do not cover shipping, insurance or any import fees, duties or taxes for the returned product. If after inspection, UUO finds the product to be defective in materials or workmanship, we will, at no cost to the Dealer, repair or replace the defective product with the same or comparable product on a "best-efforts" basis. This warranty does not cover incidental or consequential damages such as damage to or losses directly or indirectly caused by the product. Please contact UUO's CSS Team about product failures regardless of reason. We are extremely fair, but ultimately have the right to refuse any warranty claim.

Something not right?

Contact our CSS team about any product failure, whatever the cause. Registered builds get warranty coverage beyond the standard 1 year.

Contact us